Essential People Skills for Supervisors

2-Day Course Programme Course Outline

This course is aimed at supervisors who have to communicate, develop and manage teams. It will provide essential tools, techniques, skills and the confidence to improve communication.

These courses can be tailored to suit business requirements. Please contact CPD directly to discuss your individual needs.

Key Objectives

To increase awareness and understanding of self and others
To appreciate the influence of values, beliefs, perceptions and attitudes in workplace performance
To understand and appreciate own personal values and organisational values and how they can impact on behaviour
To understand how we communicate and the importance of language
To develop a coaching mindset and the critical skills of rapport, active listening, precision questioning and effective feedback
To develop competence and confidence in coaching individuals and teams
To be able to provide and receive positive and constructive feedback
To understand the impact the coach has on the coachee and how to develop and build relationships with others
To be able use the coaching tools and techniques for effective meetings
To be able to handle non-performance issues